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Villas at San Bernardino Privacy Policy

(Updated 07/01/2019)


1.  Overview

Villas at San Bernardino, its affiliates, and those working on its behalf (collectively, “Villas at San Bernardino,” “we” or “us”) provide this Privacy Policy to help you understand what information we collect about and from you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it. This Privacy Policy applies to the Villas at San Bernardino website located at and Villas at San Bernardino’s social media pages, including without limitation Facebook (collectively, the “Sites”), and constitutes a part of the Terms of Use that also applies to the Sites (the “Terms of Use”). We encourage you to become familiar with the terms and conditions of both this Privacy Policy and the Terms of Use. If you have any questions about the Privacy Policy, Terms of Use or the Sites, please contact us at

2.  Acceptance of Privacy Policy

Each time you access, use, or browse a Site, or provide information to us through a Site, you acknowledge that you have read, understand, and agree to the then-current Privacy Policy and the privacy practices it describes. If you do not accept this Privacy Policy, you are not authorized to access, use or browse the Sites, or to provide information to us, and must discontinue use of the Sites immediately.

Should this Privacy Policy be revised, we will post the revised Privacy Policy on the Sites and the revised Privacy Policy will be effective immediately upon posting. Any material changes in the manner that we use personally identifiable information will apply only to information collected thereafter, unless we provide you with notice or have other communications with you in accordance with applicable law.

The Sites are intended for use by persons eighteen years of age or older.  We do not target the Sites to appeal to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen.

3.  What Information Do We Collect?

Personal Information

In connection with your use of the Sites, we collect identifying information about yourself, including but not limited to your name, birth date, street address, telephone number, email address, company name, title, emergency contacts, caregiver information, financial information and other personally identifying information and preferences (the “Personal Information”), which you or others may provide to us. We may use the Personal Information in the manner described in this Privacy Policy below.

Non-Personal Information

Like many other websites, the Sites may also collect certain non-personally identifiable information about you and about the equipment and communications methods that you use to access the Internet and the Sites, including but not limited to your IP address, MAC address, Site usage, type of device you use to connect to the Sites, type of operating system you use (e.g., Microsoft Windows, Google Chrome OS or Mac OS), type of browser you use (e.g., Firefox, Chrome, Internet Explorer, Safari), the domain name of your internet service provider (ISP), and information regarding your Internet location when you see our ads and whether you click on such ads (collectively, “Non-Personal Information”). In addition, we may collect information from or about you, including but not limited to your password, visits to our communities, reservations to join activities, information collected through security systems, information collected through questionnaires and surveys, education level, occupation, ethnicity, marital status, homeowner status and shopping habits, and data from our affiliates or our advertising partners and other third parties. We may combine components of Non-Personal Information with other sources of information, which may include Personal Information about you. In the event that such information is maintained in a manner that identifies the name of, or contact information for, the individual to whom such information relates, it will be treated as Personal Information; otherwise, such information will be treated as Non-Personal Information.

Location Information

We may collect and process information about your general or actual location based on your IP address, Wi-Fi access points, and other geo-location technologies.  We may use this information to customize your Site experience or to send you push notifications.

Retargeting and Online Behavioral Advertising

Retargeting uses Non-Personal Information to remind you on other websites that you were browsing our Sites previously with the goal to bring you back to our Sites. We, or our authorized partners (such as Google), may use Non-Personal Information collected on the Sites for online behavioral advertising purposes including retargeting and to customize ads to you when you visit other (non-Villas at San Bernardino) sites.

Cookies and Anonymous Identifiers

Also, we automatically receive and record Non-Personal Information on our server logs from your browser as well as through other analysis of the Sites. We also may collect information using cookies, web beacons, pixels, gifs, tags or other technologies (“Collection Technology”), or through third parties using similar technologies. Collection Technology may operate as a piece of data stored on your browser or device, or may identify, compile, aggregate and/or collect information through other means. When you visit the Sites, your web browser may use Collection Technology to provide you with a personalized experience during your visit and upon your return. Collection Technology also may be used by some other websites for which a link is placed on the Sites or in advertisements that may appear on the Sites. We may combine Non-Personal Information that we collect through Collection Technology with Personal Information and, if so, we will treat the combined information as Personal Information.  If you choose, you may set your Internet browser preferences and options so as to reject or delete certain Collection Technology. You may use the Sites even if you choose to do so.


The Sites may use Google Analytics or other analytics services. Google Analytics uses Collection Technology to collect and store anonymous information about you, which may include the Non-Personal Information described above. You can read Google Analytics’ privacy policy at and Google Analytics’ Terms of Use at You can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics’ Opt-out Browser Add-on for your current web browser at

We work with certain service providers that help us track, collect and analyze this information. If you would like more information about this practice and to know your choices about not having your information used by our service providers, click here.

4.  How Do We Use The Information That We Collect?

Villas at San Bernardino may use the Personal Information (a) to respond to your inquiries or questions about our community, (b) to provide and improve the services offered at our community and on the Sites,(c) to provide you with information, materials and advertisements about the Villas at San Bernardino community from time to time, (d) to offer you products or services from time to time that Villas at San Bernardino believes may be of interest you, (e) to consider you for employment with Villas at San Bernardino i, (f) to analyze and improve the security or integrity of our services and the Sites, (g) to protect or safeguard persons or property, (h) to establish or exercise our legal rights, and (i) for other legitimate and lawful business purposes.

Villas at San Bernardino may use Non-Personal Information in any manner  including facilitating Site operation and system administration, generating aggregate, non-identifiable statistical information, monitoring and analyzing Site traffic and usage patterns, analyzing online behavior and measuring the effectiveness of the Sites and our communications, presenting you with targeted content, improving online media, content, materials, applications, and services that we describe or make available on the Sites, and helping our advertising partners deliver ads.

5.  With Whom Do We Share Information That We Collect?

We will not rent, sell or exchange your Personal Information with any third parties for their own direct marketing purposes.  We may share your Personal Information as follows:

We may disclose Personal Information as authorized by you, including without limitation to specified family members or caregivers.  In the course of conducting our business we may transfer Personal Information between our offices and communities, or transmit such Personal Information to our affiliates and contractors. Any such transfer of Personal Information will be made in accordance with applicable law, and our affiliates and contractors have agreed to be bound by this Privacy Policy.

We may disclose information about you if we become subject to a subpoena or court order, or if we are otherwise legally required to disclose information, or as otherwise permitted by law. We may also disclose information about you to establish or exercise our legal rights, to enforce the Terms of Use, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

As Villas at San Bernardino continues to grow and develop its business, it is possible that its corporate structure may change, or that it may merge or otherwise combine with another company, or that it or its assets may be acquired by another company. In any such transaction, we may transfer Personal Information and Non-Personal Information to third parties.

We may share Non-Personal Information with others for any purpose.  We may also produce reports on Site traffic or usage patterns and share these reports with third parties, but the information contained in these reports is anonymous and does not allow identification of any specific individual.  Additionally, we may take Personal Information and de-identify it and share it in a de-identified or aggregated form with advertisers, business partners, and/or third parties. If we do so, we will ask our contracting parties to agree to keep the information in its de-identified form.

The Sites also may contain plugins for social media websites, such as Facebook, that involve passing of information. We recommend reviewing the privacy policies that apply to these plugins, prior to clicking on such plugins.

6.  What Choices Do You Have?

You are responsible for keeping your information with us current. You may update your information by contacting us at We will use reasonable efforts to process any change you request; but requests to delete information are subject to Villas at San Bernardino’s internal reporting and retention policies and applicable legal obligations.

You authorize Villas at San Bernardino to transmit email or postal mail to you, telephone you, or conduct a personal visit to respond to your communications, promote our services and administer and provide information to you about our community activities.

If you do not wish to receive any information, materials, advertisements or offers from Villas at San Bernardino, you may notify us at Within a commercially reasonable time following our receipt of any such notice, we will take steps to assure that you will not receive any further communications from us of such a nature. You may not opt out of communications regarding your dealings with Villas at San Bernardino, the Sites or technical information about the same.

Where you have provided us with the appropriate permissions, or where we are legally entitled to do so, we will provide you with marketing materials by email.  You can opt out of receiving these emails at any time by clicking the unsubscribe link in the marketing email. Please note that such requests may take up to ten (10) business days to become effective.

You may also set your browser to block all cookies, including Collection Technology (e.g., cookies) associated with our Sites, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.

7.  How Do We Protect Information Collected?

Villas at San Bernardino takes commercially reasonable measures to protect information transmitted via or stored on the Sites and transmitted to and from the Sites. Nevertheless, no system is impenetrable. We cannot guarantee that information that users of the Sites transmit to us will be totally secure. Villas at San Bernardino is not liable for any damages or injury, perceived or actual, relating to any such security failure. You acknowledge that data and communications, including email and other electronic communications, may be accessed by unauthorized third parties when transmitted over the Internet. Any such transmission is at your own risk.  You agree to notify us immediately if you become aware of any breach of Site security, this Privacy Policy or the Terms of Use.

8.  Linked Websites

For your convenience, some hyperlinks may be posted on the Sites that link to other websites not under our control. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of those sites or of any companies that we do not own or control. We encourage you to seek out and read the privacy policy of each website that you visit. In addition, should you happen to initiate a transaction on a website that our Site links to, even if you reached that site through our Site, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked site. You should read that website’s privacy policies to understand how personal information that is collected from you at that website is used and protected.

9.  How We Respond to Do Not Track Signals

Villas at San Bernardino does not respond to or alter its practices detailed herein based upon your selection of the “Do Not Track” setting or other “opt out” setting or feature that may be offered by your browser; however, we reserve the right to do so in the future.

10.  Existing Agreements

If you have entered into any written or oral agreement or agreements with Villas at San Bernardino (any such agreement or agreements, collectively, the Existing Agreement), none of the terms of this Privacy Policy shall be deemed to alter or restrict in any way any rights or obligations of the parties contained in the Existing Agreement. Moreover, to the extent any of the terms of this Privacy Policy conflict with any terms of the Existing Agreement, the terms of the Existing Agreement shall be deemed to supersede the conflicting terms contained herein.

11.  International Users

Our Sites and associated services are hosted in the United States in accordance with the laws of the United States.  If you are outside of the United States, your information will be processed and stored in the United States.  By using the Sites, you expressly consent to such processing and storage in the United States in accordance with the laws of the United States.

12.  Contact For More Information

If you have any questions, suggestions, or concerns about the Sites, Villas at San Bernardino, or our services or privacy practices, or if you would like to notify us as to your desire not to be contacted by us or would like to make a disclosure request, please contact us in writing at:


Villas at San Bernardino

ATTN: Privacy

2985 North G Street

San Bernardino, CA 92405

Call Us TODAY!